Complex challenges
The product's core interaction happened on a map, but the real difficulty was everything layered on top of it: a broad, complex tool ecosystem, end users who needed to act fast and without error, and situations — emergencies, real-time monitoring — where a confusing interface wasn't just bad UX, it was a real risk.
The Approach
I conducted in-depth research on map-based applications to inform interaction patterns and spatial UX decisions, designing specifically for clarity and reliability under pressure. In parallel, I led the implementation of Prime Vue Design System across the product to bring consistency and scalability to a fast-growing tool ecosystem, and researched AI-powered space recognition features to explore how intelligent automation could streamline the product's core flow.
The result was an interface that stayed clear and actionable in high-stakes moments, backed by a scalable design system and a research-informed path toward AI-assisted features addressing both the immediate usability challenge and the product's long-term complexity.
